Frequently Asked Questions
Find quick answers to the most common questions about NuveLife orders, delivery, payments, tracking, and refunds. Still need help? Our support team is available 24/7 on WhatsApp or at support@nuvelife.com.
How long does delivery take?
Delivery times depend on your location:
- Major Cities: 3–4 business days
- Other Areas: 4–6 business days
We dispatch from warehouses in multiple cities across Pakistan to help your order reach you as quickly as possible.
What payment methods are available?
We offer convenient and secure payment options, including Cash on Delivery (COD) and advance payment. All advance payments are processed through a secure, SSL-protected checkout.
Is Cash on Delivery available?
Yes. Cash on Delivery is available across Pakistan. A delivery charge of Rs. 300 applies to COD orders, payable to the courier at the time of delivery.
How does paid delivery work?
You can choose how you pay for delivery:
- Full payment in advance: FREE delivery
- Partial advance payment: Rs. 150 delivery charges
- Cash on Delivery: Rs. 300 delivery charges
How can I track my order?
You can track your order anytime on our Order Tracking page by entering your order number and phone number. You can also message our support team on WhatsApp for a live update.
What is your refund policy?
We offer a 14-Day Money Back Guarantee. To start a refund, please contact our support team first. Proof of purchase is required, return shipping charges are paid by the customer, and opened products may be reviewed for refund eligibility. Full details are on our Refund & Return Policy page.